I have designed quality management system for five showrooms of BONTON, an optician firm in Delhi. The system was audited and certified as complying to ISO 9001: 2000 by Det Norske Veritas AS. It was an unique experience. With a highly pro-active top management it became a pleasure to design, dpcumrnt, audit, and continually improve the system.
It is more than 4 years the system is in place. Over these 4 years the system has become very effective and has been continually improved to enhance customer satisfaction. The improvement has taken place in all areas - counter sales where Customer Care excutives assist the customer in selection of the best suited frame for their spectacles, optometrist examination where qualified doctors check eyes and make the best suited prescription to satisfy cutomers' specific requirements, fitting of spectacles, delivery, purchase of lenses and frames, after-sales service and most important the human element covering ambience in the showrooms. Other proucts are contact lenses, sunglasses, cleaning solutions and various accessories.
We will discuss the system in detail.
1 comment:
sounds like you have great business acume keep the information coming and thanks for sharing your skills
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